The Call Engine platform runs exclusively on a VoIP-based centralized platform located in Longview, Texas so there is no need to install a server in your facility. NCIC sets the system up with an ample amount of bandwidth at the jail to allow all phones to be used simultaneously, so facilities will never experience call blocking during peak calling hours. Additionally, we utilize three separate outbound carriers from our switch which allows emergency roll-over in the case of one of our carriers having technical issues.
NCIC’s Schoolhouse platform is all about empowering students to see incarceration as an opportunity for a fresh start. Our courses are designed with care to support the residents who may be dealing with mental health challenges, grief, anxiety, or addiction. By offering these meaningful programs through our innovative platform, we provide inmates with a wide range of educational resources and personal development opportunities. Our goal is to help them gain knowledge, develop new skills, and build a foundation for a brighter future beyond their time in incarceration.
Enhance resident connectivity while streamlining operations, reducing lobby traffic, and optimizing your visitation program with NCIC’s industry-leading InTouch Video Visitation. Developed with feedback from hundreds of facility partners, this fully customizable solution integrates seamlessly with your facility’s jail management system—at no cost to you. Accessible on corrections-grade kiosks and tablets for residents, and any internet-enabled device for visitors, NCIC’s InTouch Video Visitation provides a robust, secure, innovative solution to meet the demands of modern facilities.
NCIC offers two flexible solutions to simplify and secure your facility's mail handling process:
NCIC-Managed Mail Scanning: Redirect your facility’s mail to NCIC, where our team handles scanning, reducing your staff's workload and ensuring efficient mail processing.
Facility-Managed Mail Scanning: Equip your facility with the tools and training needed to scan mail on-site, keeping operations under your direct control.
Both options digitize incoming mail, delivering it directly to an resident’s virtual mailbox through NCIC’s fully integrated Kiosk and Tablet systems. Our InTouch Mail Scanning service enhances security, reduces contraband risks, and cuts physical mail volume by 70%–80%.
NCIC’s InTouch Messaging makes it easy for resident a to keep in touch with loved ones while giving facilities full control over the messaging experience. Enhance your Resident Telephone and Video Visitation services with the industry’s most powerful messaging solution—secure, reliable, and built for connection!
Eliminate paper-based kites, grievances, and general requests while streamlining facility communications with the industry’s most robust ticketing application—NCIC’s InTouch Ticketing. Fully integrated into NCIC’s InTouch
Communications Suite.
Provides secure, reliable equipment built for correctional facilities, including phones, tablets, and video visitation systems. Each option is designed with durability, safety, and ease of use in mind—ensuring dependable communication solutions that meet facility requirements.
