The Inmate Call Engine platform is designed to be a user-friendly system that offers first class features and advanced technology to your agency to help streamline the workload on your facility. The Inmate Call Engine platform
runs exclusively on a VoIP-based centralized platform located in Longview, Texas so there is no need to install a server in your facility. Ally sets the system up with an ample amount of bandwidth at the jail to allow all
phones to be used simultaneously, so facilities will never experience call blocking during peak calling hours. Additionally, we utilized three separate outbound carriers from our switch which allows emergency roll-over in
the case of one of our carriers having technical issues.
All changes made to the data, either directly or through the user interface, are recorded to the log along with the IP address and username of the person making the change. For increased security, database permissions are limited
to only key personnel who have access to view or modify the data directly.
Inmate Call Engine utilizes redundant Cisco® ASA Firewalls. These firewalls are constantly updated to ensure any known vulnerabilities are resolved. Our network is PCI compliant which means the system undergoes quarterly scans to ensure
there are no known vulnerabilities. Any issues found require immediate attention in order to maintain PCI compliance.
Monitor phone calls in real time, even from your cell phone.
CALL DETAILS STORAGE
Store for up to 5 years without need for archival.
HTML5 AUDIO PLAYER
Easy-to-use tool allows you to listen to audio anywhere via the web.
DATA MINING SYSTEM
Find commonalities between inmates and called parties.
DESTINATION CALL MAPPING
View a Google Map showing the residence of the family or friend who set up an account for the inmate.
Identify destination number.
DTMF DIGIT COLLECTION
Improved analysis through data collection.
Set a range of helpful alerts that can be received by your investigative staff by phone call, email or text.
You put a high value on security, NCIC’s Inmate Call Engine has powerful features that can improve safety for staff and inmates alike.
ECHO™ VOICE BIOMETRICS
Analyzing unique voice characteristics enhances security and identifies PIN theft and PIN sharing.
Allow for controlled access of outside agencies to their recordings only.
THREE-WAY CALL DETECTION
Easily identify three-way calls with the option to flag or terminate.
NO-WAIT PREPAID ACCOUNT SETUP
Real-Time setup of a PrePaid account allows users to begin calls immediately.
NETWORK MONITORING SYSTEM
Monitor all phone calls from any location that has internet access.
Families can leave secure voicemails for inmates to listen to. Messages can be reviewed by staff as well.
INMATE CUSTOMER SERVICE VOICEMAIL
If an inmate has an issue with their account they can leave a voice message for the phone provider to assist with the issue.
Authorized staff can leave messages for Inmates to listen to before they can make a phone call.
TIME OF DAY ANNOUNCEMENTS
Notify Inmates of time of day when they pick the phone up.
PREA, CRIME TIPS AND GRIEVANCE NOTIFICATION
Set up a speed dial where Inmate/CI can call and leave a message for jail staff or investigator.
If you provide your own commissary or have a commissary provider Inmates can place commissary orders from the phone in their housing areas.
Access Inmate Call Engine features via the online interface.
KIOSK AND COMMISSARY SOFTWARE
Integrate with Kiosk and Commissary for deposit convenience for families.
JAIL MANAGEMENT SYSTEM (JMS)
Integrate phones with your JMS.
INMATE INFORMATION LINE
Families can call a designated number to speak with a live operator to see what inmates bond information is.
JAILER / GUARD CHECK IN
Jailer/Guard can enter a code into the phone in each cell to confirm cell checks.
COLLECT CALLING TO MEXICO
Inmates can call family members in Mexico for a low collect call rate.
EASY ACCOUNT MANAGEMENT FOR FAMILY
Families can manage their PrePaid accounts via the web from any location.
VIDEO VISITATION (ONSITE AND OFFSITE)
Inmates can visit with family members from their cells. Families can visit from the convenience of their home using their computer or cell phone.
Tablets are used for education of inmates.